Frequently Asked Questions

A serviced apartment is a fully furnished apartment that is available on a nightly basis and serviced weekly (housekeeping with fresh towels and bed linen). Our serviced apartments range in size from 1 to 3 bedrooms and are fully furnished to the highest standard providing a true home from home experience.

Our serviced apartments are considered a much more cost effective and far superior alternative to a hotel as they offer all the space, flexibility and privacy of a home along with the comfort and service of a hotel.

Our serviced apartments are fully furnished to the highest standard and offer a true home-from-home experience with free superfast Wi-Fi , Smart TV and a fully equipped kitchen with laundry facilities. Our bedrooms provide exceptional comfort with many of our 2 and 3 bedroom apartments benefiting from en-suite shower facilities, while many of our very well appointed family bathrooms benefit from both shower and bath facilities.

On-site allocated parking is also available (subject to availability and additional cost) making our serviced apartments the ideal location for short or long term stays.

Depending on the day of your arrival our minimum length of stay is either 3 or 4 nights. If you are arriving on a Sunday, Monday, Tuesday or Wednesday our minimum length of stay of 3 nights; if you are arriving on a Thursday, Friday or Saturday our minimum length of stay of 4 nights.

For “Flexible Rate” bookings only:

To avoid cancellation charges, the following notice to cancel is required: 

For bookings of 1 – 6 nights, notice to cancel is required by 2:00 pm 3 days prior to arrival / departure date if in-house.

For bookings of 7 – 28 nights, notice to cancel is required by 2:00 pm 7 days prior to arrival / departure date if in-house.

For bookings of 29+ nights, notice to cancel is required by 2:00 pm 14 days prior to arrival / departure date if in-house.

Notice to cancel within the required notice period will result in a charge equal to the notice period required minus the number of days notice given. For example, if check in is on 8th March for 10 night booking and notice is given by 2:00 pm on 4th March, then 4 days notice of cancellation has been given and a charge of 3 nights will apply (7 days notice – 4 days provided = 3 night charge).

All cancellations must be confirmed in writing to our office at the following address: Celador Apartments, Davidson House, Forbury Square, Reading RG1 3EU or by email to: info@celadorapartments.com. Written acknowledgement is required from our office for the cancellation to be valid. 

You can make an enquiry by either calling us on + 44 (0)118 437 52 50; emailing us at info@celadorapartments.com or by using our ENQUIRE or CHAT features on our website – whichever method you chose, a member of our team will be delighted to help you with your enquiry and help you find the perfect serviced apartment to meet your requirements.

For your ease and convenience, you can use our BOOK NOW feature on our website to book your serviced apartment immediately. 

Alternatively, you can contact us by calling us on + 44 (0)118 437 52 50; emailing us at info@celadorapartments.com or by using our ENQUIRE or CHAT features on our website whereby we will process your booking promptly.

We accept the following methods of payment:

Credit / Debit Card:

We regret that we are unable to accept AMEX.

Bank Transfer - Pound sterling only:

Account details will be provided on booking.

For “Flexible Rate” bookings:

For bookings made within 28 days of commencement of stay and under 28 nights in duration: 

Full payment to be made at time of booking.

For bookings made within 28 days of commencement of stay and over 28 nights in duration: 

Payment of the first 28 nights to be made at time of booking. Payment of each subsequent 28 nights to be made 7 days prior to commencement of each subsequent 28 nights.

For bookings made more than 28 days prior to commencement of stay and under 28 nights in duration: 

Initial 25% deposit to be paid at time of booking. Balance to be paid 7 days prior to commencement of stay. 

For bookings made more than 28 days prior to commencement of stay and over 28 nights in duration:

Initial 25% deposit to be paid at time of booking. Balance of the first 28 nights to be paid 7 days prior to commencement of stay. Payment of each subsequent 28 nights to be made 7 days prior to commencement of each subsequent 28 nights.

For “Non-Refundable Offer” bookings:

Full payment to be made at time of booking.

No. For bookings of more than 28 nights, we are happy to accept payment on the following terms:

Payment of the first 28 nights to be made at time of booking. Payment of each subsequent 28 nights to be made 7 days prior to commencement of each subsequent 28 nights.

For bookings made more than 28 days prior to commencement of stay and over 28 nights in duration:

Initial 25% deposit to be paid at time of booking. Balance of the first 28 nights to be paid 7 days prior to commencement of stay. Payment of each subsequent 28 nights to be made 7 days prior to commencement of each subsequent 28 nights.

No.

We reserve the right to charge a refundable security deposit of £200 at the time of booking or up to £500 at any time during your stay. The deposit will act as security for any damage caused and/or additional charges incurred.

Where possible we will always be happy to arrange for you to view an apartment before you book it. However, the comfort and privacy of our guests is our utmost priority and when an apartment is occupied by a guest, it may not be possible to view it – in such instances, we will always endeavour to arrange for you to view a similar unoccupied apartment.

Due to the large number of apartments we have, it is not possible to include videos and   photographs of each individual apartment. However, the videos and photographs on our website are of our actual apartments and provide a very accurate representation of each apartment within the specified location.

Our office hours are 9:00am to 6:00pm Monday - Friday (except Back Holidays). However, we can be contacted 24 hours a day via our website.

Our Guest Services Manager will contact you prior to your arrival to make arrangements for your check in / key collection. For your convenience we provide a 24 hour personal check in service where you will be met at your apartment on arrival and shown around in as much details as you wish in order that you feel completely comfortable and settled from the moment you arrive.

On-site allocated parking is available in all locations – subject to availability and an additional charge of £5.00 per night. Parking is limited and so we would ask that you advise us of your parking requirements when booking.

Check in is available from 4:00 pm, however should you wish to check in earlier, please advise at the time of booking and we will try to accommodate your request – depending on the time a charge may be applied.

Check out is 10:00 am at the latest, however should you wish to check out later, please advise at the time of booking and we will try to accommodate your request – depending on the time a charge may be applied.

Our 1 bedroom apartments cater for up to two guests, our 2 bedroom apartments cater for up to four guests and our 3 bedroom apartments cater for up to six guests.

However, cots, single beds, foldaway beds and sofa beds are available on request to accommodate additional guests – subject to availability and additional cost.

The number of people staying in the apartment must be specified at the time of booking.

Pets are permitted to stay in The Faculty, Sussex House and Wellington House at our sole discretion, subject to written confirmation at the time of booking and the following charges:  

For bookings of 1 – 6 nights a pet cleaning charge of £75.00 will apply.

For bookings of 7 – 28 nights a pet cleaning charge of £100.00 will apply.

For bookings of 29 + nights a pet cleaning charge of £150.00 will apply.

For the comfort of all our guests, we operate a very strict no-smoking policy in all apartments. If evidence of smoking is detected in the apartment, we reserve the right to apply an additional charge of £200 for specialist cleaning treatment and to terminate your booking.

We take great pride in providing the very highest level of service at all times and in making you feel truly at home and we are always on hand to ensure your stay with us is as comfortable as possible – simply ask and we will be delighted to assist you and with our extensive knowledge of the local amenities and attractions we are always here to offer information or advice should you ever require it.